WizSlots Privacy Policy

At WizSlots, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our services at wizslots.com. By accessing the WizSlots online casino and creating an account, you acknowledge that you have read and understood this policy. We are committed to handling your information responsibly, transparently, and in compliance with all applicable data protection laws.

Who We Are

We are BV (Gibraltar) Limited, trading as Wiz Slots, a company registered in Gibraltar under registration number 102502. Our registered office is located at Suite 23, Portland House, Glacis Road, Gibraltar GX11 1AA. We are part of the BV Group (BetVictor group), with offices in the UK, Hungary, and Gibraltar. We operate the WizSlots casino under Gibraltar Gambling Commissioner licence numbers 001 & 014. All data protection matters are governed by the laws of Gibraltar.

If you have any questions about how we handle your personal data, you can reach us directly at dataprotection@wizslots.com. For general support, please contact support@wizslots.com, and for formal complaints, use resolution@wizslots.com.

Information We Collect

When you register and use WizSlots, we may collect the following categories of personal information about you:

• Your full name, date of birth, and contact details (email address, phone number, postal address)
• Account credentials used during WizSlots login and account management
• Payment and financial information, including details related to Visa, Mastercard, PayPal, Apple Pay, Google Pay, Paysafecard, and bank transfers
• Identity verification documents submitted as part of our KYC (Know Your Customer) process
• Gaming activity, transaction history, and deposit/withdrawal records
• Device information, IP address, browser type, and technical data collected via cookies
• Communications you send us through live chat, email, or our help centre
• Preferences and settings related to your use of the WizSlots casino NZ platform

How We Use Your Data

At WizSlots, we use the information we collect for the following purposes:

• To process your registration and verify your identity in accordance with our legal obligations
• To manage your account, including deposits, withdrawals, and bonus eligibility (such as the Pokies Welcome Offer and Wiz Club rewards)
• To provide customer support via live chat and email
• To detect and prevent fraud, money laundering, and problem gambling
• To comply with our Gibraltar gambling licence requirements and applicable regulations
• To send you promotional communications about WizSlots bonus codes, free spins offers, and personalised promotions — where you have opted in
• To improve the functionality and user experience of our platform, including desktop and mobile web versions
• To conduct security checks that may be required before processing withdrawals

Legal Basis for Processing

We process your personal data on several legal grounds. Our WizSlots casino processes data primarily to fulfil our contractual obligations to you as a player. We also process data where we have a legitimate interest in preventing fraud and ensuring platform security. In some cases, we rely on your consent — for example, when sending marketing materials. Additionally, we are required by law to process certain data for regulatory compliance, including anti-money laundering checks and responsible gambling obligations.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies on the WizSlots online casino to improve your experience, analyse traffic, and deliver relevant content. Cookies help us remember your preferences during WizSlots casino login sessions and allow us to understand how players navigate our platform.

You can manage cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website. We use the following types of cookies:

• Essential cookies — required for the site to function correctly
• Analytics cookies — help us understand how you use our services
• Marketing cookies — used to deliver relevant promotions and offers
• Preference cookies — store your chosen settings and language preferences

Sharing Your Data

We do not sell your personal data to third parties. However, at WizSlots, we may share your information with the following categories of recipients where necessary:

• Game providers and software partners (including Evolution, Pragmatic Play, Play'n GO, Playtech, and 40+ others) who power games on our platform
• Payment processors who handle your financial transactions
• Regulatory and law enforcement bodies where we are legally required to disclose information
• Identity verification and fraud prevention services
• Other companies within the BV Group for internal administrative and security purposes

All third parties with whom we share data are required to handle your information securely and in accordance with applicable data protection legislation.

Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by law or our regulatory obligations. Our WizSlots casino is subject to Gibraltar's anti-money laundering regulations, which require us to retain certain records for a minimum of five years following the closure of your account. After this period, we securely delete or anonymise your data.

Your Rights

As a user of the WizSlots casino, you have the following rights regarding your personal data:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate or incomplete data
• The right to request deletion of your data, subject to legal and regulatory obligations
• The right to object to or restrict how we process your data
• The right to withdraw consent for marketing communications at any time
• The right to data portability — receiving your data in a structured, machine-readable format
• The right to lodge a complaint with a relevant supervisory authority

To exercise any of these rights, please contact us at dataprotection@wizslots.com. We will respond to your request within the timeframes required by applicable law.

Security Measures

We are committed to protecting your data. Our WizSlots platform uses industry-standard SSL encryption to secure all data transmitted between your device and our servers. We apply strict access controls, ensuring that only authorised personnel can access your personal information. Our security procedures are regularly reviewed and updated to address new threats and vulnerabilities.

Responsible Gambling and Data

We take responsible gambling seriously at WizSlots. We may use your gaming data — including deposit frequency, session duration, and betting patterns — to identify signs of problem gambling and reach out with support resources. This processing is carried out in accordance with our licence obligations and your best interests as a player.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. When we make significant changes, we will notify you via email or a prominent notice on our website. We encourage you to review this policy periodically. Continued use of the WizSlots casino following any update constitutes your acceptance of the revised terms.

If you have any concerns about how we handle your personal data, we encourage you to contact our data protection team at dataprotection@wizslots.com before raising a formal complaint with a regulatory authority.